My Healthcare Rights

The Australian Charter of Healthcare Rights

The Australian Charter of Healthcare Rights

The Charter explains what you, or someone you care for, can expect when receiving health care anywhere in Australia.

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Access

You have the right to use healthcare services and receive treatment when you need it.

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Safety

You have the right to be cared for in a place that is safe and makes you feel safe.

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Respect

You have the right to be treated with dignity, respect and compassion.

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Partnership

You have the right to be treated as an equal partner in your health care.

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Information

You have the right to clear information about your health and your treatment options.

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Privacy

You have the right to have your privacy respected and your information kept confidential.

Your Feedback Matters

You have the right to provide feedback or make a complaint. Please talk to our team first. If you are not happy with our response, you can contact the health complaints organisation in your state or territory.

Learn More About Your Rights

Based on My Healthcare Rights (December 2021) © Australian Commission on Safety and Quality in Health Care, CC BY-NC-ND 4.0.